Shipping & Returns


SHIPPING INFORMATION

We do our very best to ship orders quickly. To bring our customers beautiful, curated, and unique merchandise, we source from all over the world. To offer the best value, we have many of our suppliers ship items directly to our customers. And while some items ship direct from manufactures, others come from our warehouse.

Therefore, you can expect the items in your Suite to arrive individually. Typically, all items in your Suite will arrive within a couple weeks, but certain pieces are made to order, and can take longer. Coordinating delivery from a variety of sources sometimes takes time. We appreciate your patience with delivery, we will keep you posted, and your Suite will be worth the wait.

After placing an order, look for a confirmation email with estimated delivery information.

Where We Ship

At this time, shipping is available only to the United States.

Delivering Your Packages

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

Undelivered Packages

If a package is deemed undeliverable by the carrier due to issues with the delivery address, building rules, etc., we will make a reasonable attempt to have the items re-delivered. To re-order with a new address, you may place a new order online.

Carriers

We use the following carriers:

USPS

UPS

FedEx

DHL

And others

Shipping Rates

The rate charged for the shipping of your order is calculated and displayed at checkout before you pay.

Your order may arrive in multiple packages, however we only charge one single, simple shipping fee for your entire order.

Back Orders

If an item goes on back order we—or the manufacturer—will ship you the part of your order that is in stock at the time your order is placed. When a back-ordered item becomes available, it will be shipped separately. You will not be charged additional shipping and handling for the shipment of back-ordered items. 

Expedited Shipping

Two Day and Next Day orders must be submitted by 1:00 PM EST. If the order is placed after 1:00 EST then please allow one additional day. Shipping is paused on national holidays such as New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas. Because the shipping of our suites is handled by a third party carrier and may be delayed due to circumstances outside of our control, we cannot guarantee delivery dates for expedited shipping.

 Item(s) must be in stock.

 


RETURNS

Unless otherwise noted, all sales are final except in cases of misrepresentation or damage. Our format allows us to offer you outstanding value, and within our suite-based approach we must comply with the sourcing and merchandising guidelines that enable us to maintain such strong value. However, if an item arrives damaged, defective, or was mis-labeled, then the item is eligible for exchange within 15 days. If your item arrives damaged, contact us at support@suitely.com and we will respond with further instructions on how to exchange it. In order to ensure your exchange is properly tracked and processed, please do not send your purchase back to the manufacturer until we have sent you specific instructions.

Refunds (if applicable)

Once your return has been received and reviewed, we will send you an email to confirm that we have received your item for exchange. If approved, your exchange will be processed. In the event that the item is out of stock, we will provide a generous credit for future use at Suitely.com in the amount of the retail value of the item.

How do I initiate the return of an eligible item?

If an item in your order is damaged, defective, or does not fit the item description, you have 15 days from the date of receipt to contact us at: support@suitely.com .

In the subject line, write “SUPPORT- ITEM EXCHANGE.”

Please state reason for the return or exchange request in your email, and attach a photo of the item if it is damaged or defective.

If you are sending back an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.